Getting recruitment right from the start

A bad hire is one of the most expensive mistakes a small business can make. We help you define the role clearly, run a fair process, and start the employment relationship the right way.

Defining the role before you recruit

The most common recruitment mistake is starting the process before the role is properly defined. What are the actual responsibilities? What does success look like in the first three months? What skills and experience are genuinely required, and which are desirable? What does the team structure look like around this person?

Getting clear on these questions before you advertise saves time, reduces the risk of a poor hire, and makes the selection process much more objective. We work with you to define the role and draft a job description that reflects what you actually need.

 

A fair and legally compliant process

Discrimination claims can arise from the recruitment process, before an employment relationship even exists. Job adverts, person specifications, interview questions, and selection decisions all need to be considered carefully.

We advise on structuring your recruitment process to be fair, objective, and free from bias. That includes reviewing your job adverts for language that might inadvertently exclude protected groups, structuring your interview questions around the requirements of the role, and making sure your selection decision can be objectively justified.

 

Pre-employment checks

Before a new hire starts work, you need to carry out right to work checks, references where appropriate, and any role-specific checks such as DBS checks for positions working with vulnerable groups.

We carry out right to work checks for clients via our digital verification platform. This is included in our new employee offer pack service.

Starting the employment relationship correctly

Once you have made your offer and it has been accepted, the employment relationship has begun. A bespoke contract of employment must be provided on or before the first day. A structured induction and probation process sets the tone for the relationship and gives you the framework to address any concerns early.

We handle the offer letter, health questionnaire, new starter details, the contract, the right to work check, and references if required as part of our new employee offer pack. We then support the probation plan and reviews. Everything is stored on Breathe so the record is always current and accessible.

Common Questions

Do you find candidates for us?
What questions can I not ask in an interview?
How quickly can you turn around a new employee offer pack?
What if I make an offer and then want to withdraw it?
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Selina Clark profile picture
Selina Clark
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We continue to have a fantastic experience working with EnlightenHR. Their team is professional, knowledgeable, and always supportive, providing practical HR advice tailored to our business needs. They are responsive, approachable, and proactive in helping us navigate HR matters with confidence. It’s clear they genuinely care about supporting both businesses and employees. We highly recommend EnlightenHR to any company looking for reliable and expert HR support.
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Gemma Jones
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The team at Enlighten are supportive, fast and offer real world practical advise. They are always on the end of the phone and ensure that our HR services and documents are top noch. They have saved us hours of work preparing documents and are always there to bounce things of. Thank you for your support for us as new business owners.
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Julian Bosdari
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We love Enlighten HR. As a small business they provide us with clear HR advice and documentation both of which are always bang up to date. There is a cost, but it is a tiny fraction of having a suitably qualified and trained person in-house. Added to which, because there is a team at Enlighten, they are never on holiday, never down with Covid and never suffer from any of the issues that their newsletters and updates warn me not to talk about.
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Pat Harris
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Enlighten HR has been a great support over many years . We have valued their prompt response and professionalism to all of our HR questions
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Mel Conway profile picture
Mel Conway
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Cannot recommend Alison and her team enough! Their support with daily HR operations are invaluable and it is a great relief knowing our HR needs are handled with professionalism and care. Highly recommended!
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Amy Strickland profile picture
Amy Strickland
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We have worked with Enlighten HR for many years. As a small company, we find their support and advice invaluable when hiring staff and dealing with staff queries or contract changes. Their advice is clear and easy to understand and they are quick to respond when we need them. Debbie has been especially helpful with some recent staff changes. I would highly recommend Enlighten HR.
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Alice Cadfan-Lewis
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Alison and the team have been an amazing support over the last six years. As a small business owner this is a cost effective solution, which has worked perfectly for us. In moments of doubt, fear and stress the team were there, no long wait times for support and they know us, it's not a faceless service which many large corporate firms are. Alison your support has meant a lot to me, and I will always be grateful x
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Ana Maria Spataru
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We've had a great experience working with Enlighten HR. The team is friendly, professional, and always quick to respond. They’ve helped us with everything from hiring to employee paperwork and made our HR tasks so much easier.
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Kelby Henn
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A professional, reliable service with great people to work with!
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