Bespoke training for your business

Off-the-shelf training programmes cover general principles. They are useful, but they do not reflect your specific context, your policies, your industry, or the situations your managers are actually dealing with.

We design and deliver training that is built around your business. We look at the issues coming up in your team, the gaps we have identified through our work with you, and the specific skills your managers need to develop. The result is training that is practical, relevant, and immediately usable.

Training can be delivered as a one-off session, a series, or as part of a broader management development programme. We work with individual managers, small teams, or your whole management group, in person or remotely.

What we cover

Our training covers the full range of people management topics. The most commonly requested areas are:

• Employment law essentials for managers: what managers need to know, what they need to avoid, and when to ask for help
• Running a fair disciplinary or grievance process: the stages, the paperwork, the right to be accompanied, and what to do when it gets complicated
• Difficult conversations: how to raise performance concerns, give honest feedback, and handle sensitive conversations without making things worse
• Managing sickness absence: return-to-work interviews, FIT notes, trigger points, and when to escalate
• Performance management and appraisals: how to set objectives, give meaningful feedback, and build a documented record that supports the business
• Diversity and equality: the Equality Act, protected characteristics, unconscious bias, and building an inclusive team
• Neurodiversity in the workplace: what managers need to understand, how to approach performance or conduct concerns when a condition may be a factor, and how to have the right conversations
• The new Employment Rights Act: what has changed, what it means for managing new starters, and why documentation matters more than ever

Employment law webinars for all clients

All Advice and Support clients receive access to our bi-annual employment law webinar, where we walk through what has changed in employment law and what it means for businesses like yours. We also bring in guest speakers who can offer wider perspective on running and growing your business.

These sessions are designed to be practical, not theoretical. The aim is to leave you and your managers more confident, not more anxious.

The business case for investing in your managers

The cases we are called in on most often share a common thread. A manager noticed something was wrong weeks or months before the situation escalated. They did not say anything because they were not sure what to say, or they were worried about getting it wrong, or they hoped it would resolve itself.

Training does not eliminate difficult situations. It gives managers the tools to catch them earlier, handle them more confidently, and create a documented record that protects the business. That is a better outcome for the employee, for the manager, and for you.

In a small business, every manager's capability directly affects your exposure. One manager who avoids difficult conversations can create a situation that costs tens of thousands of pounds and months of distraction to resolve. Training is a far cheaper investment.