Last Updated: 11.02.2026

These Terms and Conditions govern the purchase, download and use of digital HR resources, guides, templates, assessments and related materials (“Digital Products”) provided by:

enlightenHR Ltd
Registered in England and Wales
Company Number: 05059295
Registered Office: Haldon House, 4 Castle Road, Torquay, TQ1 3BG
Email: info@enlightenhr.com

By purchasing, downloading or accessing any Digital Product from our website, you agree to be bound by these Terms.

1. Definitions

In these Terms:

“Company”, “we”, “us”, “our” means enlightenHR Ltd.
“Customer”, “you”, “your” means the person or business purchasing or downloading a Digital Product.
“Digital Product” means any downloadable guide, assessment, template, toolkit, resource, document, report or related HR material made available via our website.
“Website” means our website operated via WooCommerce.
“Assessment” means the Employment Rights Act Readiness Assessment.

2. Nature of Our Products

2.1 All Digital Products are delivered electronically only. No physical goods are supplied.

2.2 Access to Digital Products is provided instantly upon successful payment via WooCommerce.

2.3 All Digital Products are provided for informational and educational purposes only.

2.4 Nothing within any Digital Product constitutes legal advice. The materials are designed to provide practical HR guidance and should not replace independent legal advice tailored to your specific circumstances.

3. Licence and Permitted Use

3.1 Upon purchase or download, you are granted a non-exclusive, non-transferable, revocable licence to use the Digital Product for your internal business purposes only.

3.2 You may:

  • Download and store the Digital Product;
  • Print copies for internal business use;
  • Adapt templates for use within your own organisation.

3.3 You may not:

  • Resell, sublicense, distribute or share the Digital Product with third parties;
  • Upload the Digital Product to shared databases or public platforms;
  • Use the Digital Product to create competing commercial products;
  • Provide the materials to clients as your own service offering;
  • Upload the content to artificial intelligence systems for training or redistribution purposes.

3.4 All intellectual property rights remain the exclusive property of enlightenHR Ltd.

4. Pricing and VAT

4.1 All prices are listed in GBP (£) and are exclusive of VAT unless otherwise stated.

4.2 VAT will be applied at the prevailing UK rate where applicable.

4.3 Payment is required in full at the time of purchase.

4.4 We reserve the right to amend pricing at any time without prior notice.

5. No Refund Policy for Digital Products

5.1 Due to the instant digital delivery of our products, all sales are final.

5.2 Under the Consumer Contracts Regulations 2013, you acknowledge that by purchasing and downloading a Digital Product, you expressly consent to immediate performance and waive your statutory 14-day cooling-off period.

5.3 No refunds will be provided for:

  • Change of mind;
  • Incorrect purchase;
  • Failure to download;
  • Incompatibility with your internal systems.

6. Employment Rights Act Readiness Assessment – Special Refund Guarantee

6.1 The £99 Employment Rights Act Readiness Assessment is subject to a limited refund guarantee.

6.2 A full refund of £99 will be issued only where:

  • The completed Assessment is submitted to us within 5 working days of the original download date; and
  • The resulting overall compliance score is assessed by us as Green.

6.3 The determination of a Green score is made solely by enlightenHR Ltd and is final.

6.4 No refund will be issued where:

  • Submission is made after 5 working days;
  • The overall score is not Green;
  • The Assessment has not been fully completed.

6.5 Refunds under this clause apply only to the £99 Assessment product and not to any other Digital Products.

7. Disclaimer and Limitation of Liability

7.1 While we take reasonable care to ensure the accuracy and relevance of our materials, employment law and HR best practice are subject to change.

7.2 We do not warrant that:

  • The Digital Products are free from errors;
  • The content is suitable for your specific circumstances;
  • Use of the materials will prevent disputes, claims or legal action.

7.3 You accept full responsibility for any decisions made using our Digital Products.

7.4 To the fullest extent permitted by law, enlightenHR Ltd shall not be liable for:

  • Loss of profits;
  • Loss of business;
  • Reputational damage;
  • Indirect or consequential losses.

7.5 Our total liability in respect of any claim shall not exceed the amount paid for the specific Digital Product in question.

7.6 Nothing in these Terms excludes liability for death or personal injury caused by negligence or for fraud.

8. Website Access

8.1 We do not guarantee uninterrupted access to the Website.

8.2 We may suspend or withdraw Digital Products at any time.

8.3 We are not responsible for technical issues outside our reasonable control.

9. Data Protection

9.1 We process personal data in accordance with UK GDPR and our Privacy Policy.

9.2 Payment processing is handled securely through WooCommerce and associated payment providers.

9.3 We do not sell personal data to third parties.

10. Termination of Access

10.1 We reserve the right to revoke access to Digital Products if you breach these Terms.

10.2 Unauthorised sharing or resale may result in legal action.

11. Amendments

11.1 We may update these Terms at any time.

11.2 The version in force at the time of purchase shall apply.

12. Governing Law

12.1 These Terms are governed by the laws of England and Wales.

12.2 The courts of England and Wales shall have exclusive jurisdiction in relation to any dispute.